2020 marked the beginning of a historic and turbulent period accompanied by momentous repercussions at a universal scale. At United Airlines, it was the start of an unprecedented cybersecurity journey fueled by numerous unforeseen challenges such as COVID-19, workforce shortages, system outages, and weather-related events. Crisis management was the name of the game which CISO, Deneen DeFiore, and her team confronted head-on. As systems and security drills became reality, they quickly adapted to overcome the challenges at hand, growing more resilient than ever before. Deneen shares United’s three-year-long transformation from cybersecurity to cyber resiliency, to the goal of cyber safety, as she navigated through the storm.
