Sponsored by: Yubico

Hyatt Driving Innovation & Exceptional Customer Experiences with FIDO Passwordless Authentication


Breakout Session September 20, 2022 11:15 am - 12:00 pm

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Art Chernobrov
Jerrod Chong

Across retail and hospitality today, subpar guest experiences can instantaneously make or break your business success. There is a critical need to drive great guest experiences while also ensuring strong cybersecurity and compliance are in place to scale. Authentication should be a first-line defense of any cybersecurity strategy to protect against modern and evolving cyber threats, but not all forms of authentication are created equal. Legacy authentication, combined with today’s hybrid work environment, can lead to security gaps and vulnerabilities, increasing risks to the organization. To secure critical data and customer data, a zero trust approach to security using phishing-resistant authentication is needed.

Join Hyatt and Yubico to learn how Hyatt is modernizing their cybersecurity practices by moving to passwordless authentication while ensuring the best experiences for their guests. Attendees will gain insight into:

  • Hyatt’s journey to implement best-of-breed phishing-resistant multi-factor authentication (MFA) and passwordless using modern FIDO2 protocols across their corporate environment, front desk, call centers, and shared workstations for privileged users, employees, and third-party consultants
  • The basics of FIDO2 authentication industry standards and how retail and hospitality organizations can achieve modern passwordless goals that scale
RH-ISAC Summit