Closing Keynote: Navigating Through a Storm – United Airline’s Security Journey During a Global Crisis

2020 marked the beginning of a historic and turbulent period accompanied by momentous repercussions at a universal scale. At United Airlines, it was the start of an unprecedented cybersecurity journey fueled by numerous unforeseen challenges such as COVID-19, workforce shortages, system outages, and weather-related events. Crisis management was the name of the game which CISO, Deneen DeFiore, and her team confronted head on. As systems and security drills became reality, they quickly adapted to overcome the challenges at hand, growing more resilient than ever before. Deneen shares United’s three-year long transformation from cybersecurity to cyber resiliency, to the goal of cyber safety, as she navigated through the storm.